Issues with orders/customer service
Please contact me via email firstname.lastname@example.org or via the contact details at the bottom of the home page.
If you are not completely satisfied with any aspect of your purchase, contact me at email@example.com and I’ll arrange pick-up of the remaining unopened bottles as well as the bottle you are unhappy with. We’ll assess the wine and replace your order in full if there is any quality issue. Please note, this must be done within 7 days of the purchase date.
All deliveries within Australia are by courier and direct to your door. The courier will require a signature upon delivery. If no one is home, he or she will leave a card requesting that you contact the courier office to arrange a suitable delivery time. Special delivery instructions will need to be given at the time of ordering. e.g ” leave goods at the back door”. We take no responsibility for loss of goods once delivered.
Any shortages or breakages must be reported to firstname.lastname@example.org withing 24 hours, quoting your receipt number. Please Note: All goods are insured up until the point of delivery, until a signature is obtained or wherever the goods are left as per your special delivery instructions.
Supply of liquor to minors
It is illegal for us to sell wine to you if you are under the age of 18. It is illegal for you to buy wine from us if you are under the age of 18 and it is illegal if you falsify your details in order to buy wine if you are under the age of 18.
Proof of identification and evidence of proof of age may be requested to verify identity and proof of age that the person is aged eighteen years or over. The goods will not be delivered to a person under the age of 18 years.
The information you supply to Ben Haines Wine Co when placing an order is stored, and used solely for the purpose of fulfilling that order, i.e. for processing your order, allowing delivery and to allow us to contact you in relation to the order if that is necessary, and for maintaining our own transaction records. We do not routinely use your information to direct market, nor do we sell or rent the information to any third party. Credit Card processing is managed and processed by PayPal on it’s own secure server. Credit Card details are not held by Ben Haines Wine Co and cannot be accessed by Ben Haines Wine Co staff.